Explorer View

This article will help you understand how to use explorer view and to troubleshoot if this option is not working.

When you use the Open with Explorer command, it opens Windows Explorer on your computer. However, Windows Explorer then displays the folder structure on the server computer that hosts the site. You can then work with the files in the folder. For example, you can perform actions by using Windows Explorer that include the following:

·         Drag documents into libraries.

·         Create folders.

·         Move or copy documents in one library to another library within the same site collection or between site collections.

·         Delete multiple documents at one time.

Use "Open with Explorer" in a SharePoint Online document library

In the SharePoint Online document library, click the Library tab, and then in the Connect & Export group in the ribbon, click the Open with Explorer icon.

For more info about how to copy or move library files by using Open with Explorer, go to the following Microsoft website:

Copy or move library files by using Open with Explorer

Troubleshoot "Open with Explorer" issues

When you browse to a SharePoint Online document library, you may receive intermittent connectivity issues, or you may receive one of the following error messages:

Your client does not support opening this list with Windows Explorer

We're having a problem opening this location in File Explorer. Add this web site to your Trusted Sites list and try again.

Note If you're using Internet Explorer 10 with Windows 7, go to the following Microsoft Knowledge Base article:

2835527 Error message when you click "Open with Explorer" in SharePoint Online

Make sure that you're authenticated to Office 365. To do this, follow these steps:

1.       Sign in to the SharePoint Online site by using your Office 365 credentials, and make sure that you click to select the Keep me signed in check box.

2.       Open a document library in Explorer View.

Make sure that the SharePoint Online URLs have been added to your Trusted sites zone in Internet Explorer. For more information, go to the following Knowledge Base article:

2828701 How to add a SharePoint Online site to the "Trusted sites" zone in Internet Explorer

Make sure that the latest Windows updates are applied. If all the latest updates are applied, and the issue persists, make sure that the WebClient service is running. To do this, follow these steps:

1.       Follow the appropriate step for your operating system:

o    For Windows XP, Windows Vista, and Windows 7, click Start, click Run, type services.msc, and then press Enter.

o    For Windows 8, click Start, type services.msc, and then press Enter.

2.       In the list of services, locate the WebClient service, and then make sure that its status in the Status column is set to Started. If it isn't set to Started, double-click the WebClient service, click Start, and then click OK.

Reference Article: http://support.microsoft.com/kb/2629108